Privacy & Cookie Policy

Last updated: October 7, 2026

At our pet memorial shop, we deeply respect your privacy. This Privacy & Cookie Policy explains what personal information we collect, how we use it, how we protect it, and how cookies work on our website. By using our site, you agree to the practices described in this policy.

1. Information We Collect

We collect information you voluntarily share with us when you place an order, send us messages, or submit custom pet photos for your memorial product:

Your full name, shipping address, email address, phone number
Pet details you provide: pet name, birth date, passing date, custom notes
Pet photos you upload for custom statue, portrait or memorial gifts
Order details, payment records (we do not store your full credit card details)
Messages you send via our contact form

2. How We Use Your Information

We only use your information for these purposes:

Create and process your custom pet memorial order
Send order updates, preview photos, shipping notifications
Reply to your questions and support requests
Prevent fraud and secure our website
Send optional marketing emails only if you subscribe to our newsletter

We will never sell, rent or share your personal data, pet photos or pet information to third parties for marketing purposes.

3. Data Storage & Protection

Your pet photos and personal data are stored securely. We keep your order data only as long as needed to complete your order and follow legal record-keeping rules. After the required period, your files will be removed. We use secure encryption for data transmission.

4. Your Rights (GDPR for European Visitors)

If you are located in the European Economic Area, you have the following rights:

Request a copy of all personal data we hold about you
Ask us to correct incorrect information
Request deletion of your data and pet photos
Withdraw your consent for marketing emails at any time
Lodge a complaint with your local data protection authority

To make any privacy request, please contact us via our Contact Us page.

5. What Are Cookies

Cookies are small text files saved to your browser when you visit a website. They help the site remember your preferences, improve your browsing experience and understand site traffic.

6. Types of Cookies We Use

Necessary Cookies: Required for basic site functions, checkout and login. They cannot be turned off.
Analytics Cookies: Help us track visitor behavior to improve our website and products. These are non-essential.
Marketing Cookies: Used for targeted ads, only if you give permission.

7. Manage Cookie Preferences

When you first visit our site, you will see a cookie consent banner. You can accept, reject non-essential cookies, or change your preferences at any time through your browser settings. You may also clear cookies directly from your browser.

8. Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy or cookie policies of those third-party websites. We encourage you to read their policies before sharing your information.

9. Changes to This Policy

We may update this Privacy & Cookie Policy occasionally. The “Last updated” date at the top will change. Continued use of our website after updates means you accept the revised policy.

10. Contact Us

If you have any questions about this Privacy & Cookie Policy, please send us a message through our Contact Us page.