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Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
Every Memorpaw piece is handmade with care, whether it’s a personalized pet sculpture, pet memorial jewelry, or a custom portrait painting.
Estimated production time: 5 days – 2 months, depending on the artwork.
Shipping time: 1 – 4 weeks, depending on your country.
Because each artwork is crafted to honor a deeply personal bond, we appreciate your patience. Good art—especially memorial art—takes time.
We believe that every pet deserves to be remembered beautifully.
Throughout production, we will:
Send you progress photos and videos
Request approval before finalizing
Adjust details when possible to ensure you feel emotionally connected to the final piece
Please note:
Minor color differences may appear due to screen variations
Techniques like wool felting and Polymer clay have texture limitations
We aim for high resemblance, but 100% photographic accuracy isn’t always possible
Our goal is always the same:
To create a piece that makes you feel like your furry friend is right there with you.
Each wool felt portrait is custom-made exclusively for your pet using the needle felting technique with 100% natural, soft wool. Needle felting involves compressing wool fibers together by hand to create specific textures and shapes. The nose and mouth of each wool felt portrait are also handmade. Full-body wool felt artwork include a wireframe to support the stability and mobility of the paws and tail
For the best result, please provide:
· Clear, well-lit,high-resolution, uncompressed photos — avoid blurry or dark images
· For pet art frame,ornament,pet portrait Jewelry & Keychains etc., At least one front-facing photo showing your pet’s face clearly
· For pet sculpture,Multiple photos from different angles if possible — this helps us capture your pet’s unique markings, colors, and personality
· The more photos you share, the better we can bring your pet to life
We ship internationally to the United States, Canada,Mexico, Australia,New Zealand, Japan, South Korea, Malaysia, Singapore, and most European countries. We do not ship to other regions for now.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Your information will only be used for order processing and will not be shared with any third parties.
