Terms & Conditions

Last updated: October 31, 2026

Welcome to PetStatue. These Terms & Conditions govern your use of our website and all custom pet memorial orders placed with us. By accessing our site and placing an order, you agree to be bound by these terms. Please read them carefully before purchasing.

1. General Information

We specialize in custom handmade pet memorial products, including pet statues, portraits, keepsake ornaments and other personalized memorial gifts. All items are custom-made according to the photos and instructions you provide.

2. Order & Customization

You confirm that all photos, pet information, names and text you submit are yours or you have permission to use them.
You are responsible for checking the accuracy of pet names, dates, text and reference photos before submission.
We will send a preview photo for your approval before production for most custom items. Production will not start until you confirm the preview.
Minor differences between the reference photo and the finished product are normal due to handcrafting and material features.

3. Pricing & Payment

All prices shown on the website are in USD unless otherwise stated.
Prices do not include import taxes, customs duties or clearance fees. All such charges are the buyer’s responsibility and may be collected by your local customs or courier upon delivery.
Payment must be completed at checkout before we begin processing your order.
We reserve the right to correct pricing errors on our website.

4. Shipping & Delivery

Delivery times are estimates and are not guaranteed. Delays may happen due to customs inspection, weather, courier issues or high order volume. We are not responsible for delays caused by third-party shipping carriers. Shipping rules are also covered in our separate Shipping & Return Policy.

5. Cancellation, Returns & Refunds

Custom personalized items are non-refundable once production has begun, as they are uniquely handmade for you.
Cancellations are only permitted before production starts and before we create your preview.
If your item arrives damaged or contains a significant production error on our part, we will arrange a remake or replacement subject to our return policy.
To file a damage claim, you must retain the original packaging and provide clear supporting photos.
We will only offer remedies for mistakes made by our side, such as production errors that differ significantly from your approved preview.
We reserve the right to offer a remake or replacement instead of a refund for eligible issues.

6. Intellectual Property

All website text, images, logos and designs belong to PetStatue. You may not copy, resell or reuse our website content without written permission. After you receive your custom memorial piece, you may use your own pet photos for personal use.

7. User Conduct

You agree not to use our website for illegal purposes, to upload offensive, copyrighted or inappropriate images, or to interfere with the normal function of our website. We reserve the right to refuse service to any customer.

8. Limitation of Liability

Our products are sentimental memorial keepsakes. We are not liable for indirect losses, emotional distress, missed events or other consequential damages related to your order. Our maximum liability is limited to the amount you paid for the order.

9. Policy Updates

We may update these Terms & Conditions at any time. The “Last updated” date will be revised. Continued use of our website after changes means you accept the new terms.

10. Contact Us

If you have questions about these Terms & Conditions, please send us a message through our Contact Us page.